How Bank Validation works
If you wish to verify a vendor’s bank details, an Admin can run the check from within the submission review screen under the bank details section. To run the check:- Open the submission
- Navigate to the Bank Details section
- Click Validate Bank Account
When to run a bank validation
We recommend running Bank Validation when:- A vendor is being approved for the first time
- A vendor updates their bank details through a change request
- You notice anything unusual (new account, unexpected entity name, changed payment details)
Confirmation of Payee results
When you run a bank validation, one of the following results will be returned.✅ Match
The account name matches the bank’s records.⚠️ Close match
The account name is a close match, but not an exact match. This commonly happens due to abbreviations, punctuation, or trading names. Example:The vendor submits “Able Building Inspections Pty Ltd”, but the bank returns “ABLE BLDG INSPECTIONS PTY LTD”.
❌ No match
The account name does not match the bank’s records for the provided BSB and account number.🛑 Account closed
The account is closed.🔍 No account found
The account was not found. This can occur if the details are incorrect, incomplete, or the bank cannot locate the account.❓ Unable to confirm
We could not confirm the account name match. This may occur due to bank availability, unsupported account types, or other confirmation limitations.Recommendation:
Use alternative verification steps (such as confirming details with the vendor via trusted contact details) before approving.
Use alternative verification steps (such as confirming details with the vendor via trusted contact details) before approving.
🚫 Error
An error occurred while validating the bank account.Enabling Bank Validation
Bank Validation is an optional add-on and must be enabled for your organisation.If you would like Bank Validation enabled, please contact your Account Representative or [email protected].